Please note that this version of the Pro Accounts and Gift Codes Terms is outdated. See here for our current Terms.
Certain features of the Platform are only available to registered users who subscribe for a “Pro” or “Pro Unlimited” account (together, “Pro Accounts”). Below, you’ll find a few additional terms that apply to those Pro Accounts and Pro Account holders, and to gift codes for Pro Accounts, including, amongst other things, terms relating to payment, the conclusion and renewal of your contract, your right of cancellation during the first 14 days of your subscription, and certain technical usage limitations.
A detailed description of our Pro accounts, including the prices and the features associated with each type of account, is available on our Pro Accounts page. Information about gift codes can be found on our Gift Codes page.
All prices include VAT or other sales tax where applicable.
Simply select the Pro Account or the gift code you want to purchase from the Pro Accounts page or Gift Codes page, enter your payment details, and then click the ”Purchase” button. Selecting a plan and submitting your payment information is an offer to conclude a contract. The contract itself is not concluded until you receive confirmation from us or until we activate your Pro Account, as described below.
Once your payment has been received, your Pro Account will be activated, and we will send confirmation by email to the address associated with your account. For gift codes, confirmation will be sent by email, together with an activation link which you can send on to the person for whom you bought the Pro Account subscription. They will need to click on this link to activate their Pro Account.
In either case, the contract for your Pro Account or gift code is concluded when you receive our confirmation email (or when we activate your account, if this happens first), not when you make your payment.
Fees for Pro Accounts and gift codes are payable in advance and will be taken at the time the contract is concluded as described above. Payment can be made by Visa, Mastercard or PayPal and/or any other payment method that is presented to you during the purchase process.
If you choose a monthly payment option, your Pro Account subscription will run from month to month, and will renew automatically at the end of each monthly period. Payment for the next monthly period will be taken at that time, unless you cancel your Pro Account, which you can do at any time from the “Pro Plan” tab on your Settings page on the Website.
Annual accounts run for twelve months from the date on which your Pro Account is activated, and your subscription will end automatically at the end of that twelve month period, unless you choose to renew, which you can do from the “Pro Plan” tab on your Settings page on the Website.
The expiry date of your Pro Account is also displayed under the “Premium Account” tab on your Settings page, so you can keep track of your subscription.
If you wish to upgrade from “Pro” to “Pro Unlimited”, you may do so at any time within the “Premium Account” tab on your Settings page on the Website. Your “Pro Unlimited” subscription will start after your payment has been processed and your new plan will be activated immediately, irrespective of any remaining time on your old “Pro” plan. We cannot offer you any refund for your old “Pro” plan, but if you upgrade your yearly plan, we may offer you a discount depending on the remaining time on your previous plan.
If you have been given a Pro Account as a gift, you can activate your Pro Account by clicking on the activation link – this would have been sent to the person who bought you the gift, so if they haven’t sent you the link, please get in touch with them and find out what’s up. Gift codes must be redeemed (i.e. accounts must be activated) within three years of the date of purchase. SoundCloud is unable to offer any kind of refund or exchange for any gift code that is not redeemed within this period.
If you purchase a Pro Account via the SoundCloud app for iPhone or iPad, Apple’s Terms and Conditions will apply with respect to the purchase and payment process. Please note that we do not offer gift codes for purchase within the app, and only those Pro Accounts indicated on your device screen can be purchased within the app.
We offer all customers who purchase a Pro Account for the first time the right to cancel their purchase within the first thirty (30) days, starting from the day on which the contract is concluded. In order to cancel your subscription, simply click on the “End your Pro Plan" button in the “Pro Plan” tab of your Settings page on the Website. In addition, you have a legal right to cancel your purchase of a Pro Account or a gift code within fourteen (14) days of your purchase, if you are located in the European Union. You can exercise this right by contacting us by email, letter or fax. You do not have to provide any reason for your cancellation. If you wish to exercise your right of cancellation in this way, you should contact us at:
SoundCloud Ltd. Greifswalder Str. 212-213 10405 Berlin Germany Fax: +49 30 577 098 860 contact@soundcloud.com
If you have purchased your Pro Account via the Apple App Store, please explicitly state so when you contact us and we will provide you with further details on how to claim your refund.
Your notice of cancellation is deemed to be served as soon as it is posted or sent to us using the methods described above.
If you cancel a Pro Account or gift code purchase in accordance with this process, we will refund you for any payments you have made with respect to your Pro Account or gift code purchase, and will do so within (30) days of the date of receipt of your valid notice of cancellation. For consumers in Germany, your right of cancellation is known as Widerrufsrecht. Further information about this right is available in German at http://soundcloud.com/premium/widerrufsrecht.
Following receipt of your notice of cancellation, SoundCloud will downgrade your Pro Account to a free account and any Content in your account that exceeds the then current upload limits for a free account will be hidden. Only the sounds and sets uploaded or created most recently will be shown in your profile, up to the free account upload limit. You will still be able to access hidden sounds or sets if you want to delete them. If you wish to delete your account altogether, you can do this from your Settings page on the Website.
Please note that “Pro” and “Pro Unlimited” accounts are both subject to weekly upload limits and a maximum individual file size. This is necessary to ensure the stability of the Platform. Individual uploads must not exceed 2GB and weekly uploads must not exceed 30 hours in total.
This will not affect the ability of “Pro Unlimited” users to upload an unlimited number of sounds, provided that individual files are within the file limits, and provided that the weekly upload limits are not exceeded.
We may occasionally need to change the features of our Pro Accounts and/or change the prices charged for these accounts. In the event of any increase in the price or material reduction in the features of any Pro Account to which you subscribe, we will communicate these change(s) to you at least six (6) weeks in advance and the changes will only take effect with respect to any subsequent renewal of your subscription.
Last amended: 28 November 2013